05-04-2011, 02:14 PM
~ Lola ~ wrote:'I am unable to get into the self-care section, it says the server was reset while loading. I've had this problem since I arrived in California.'
I had the same problem when I tried to top up my modem after returning to JA last month. Problem was...I had to be accessing the self-care section through my modem. When I tried to access Digicel through a wi-fi area (which Digicel didn't recognize) I got the same error messages you're getting!! Even though my monthly subscription had expired, I had to go through my modem to resubscribe!! Hope this helps you.