10-13-2017, 09:17 AM
address this. This year I have $12,000.00 worth of rooms etc booked at CCLP. This has been paid for a long time ago BUT !!!! I just got a notice from them saying they need more money because I need to rent another room ??? WTF !!!! It appears that one of my 14 year old grand daughters doesn't qualify to stay in a parent room but must rent a room and pay the price . I called and talked to the booking agent who just went silent on the phone and all she could say was that I needed to rent a 5th room . I then had to CALL BACK !!!!! to talk to the manager , which I did , and all I got was no , no ,no no . I said do you expect me to allow a 14 year old , 6 ft tall , looking 19 year old girl to stay in a room other that her parents . I tried why don't you rent me a 2 bedroom which will free up a room and problem solved . This way they will make more money and cost me the same . Noooooooooooooo !!!!!!! you must rent another room . Ok ,let's put her in a room with her uncle and aunt on a cot . Noooooooo! you must rent an other room . So then I said ok give me 4 meal plans and I will do that knowing that no one will stay in that room .noooooooooo you cannot leave the room vacant . Now all this comes from a hotel that is full to the boards at this time of year . They have been using my money for 5 months and it meant nothing to them at all . There has never been anyone added or CCLP was never lied to , or no scam was ever intended !!!! WHY !!!!!!!!!!!!!!!!!!!!